Rules and Policies

Elm Park Pool Rules

Users agree to abide by the rules and regulations of the Elm Park Recreation Association and any amendments which may be enacted hereafter.

  1. Children 5 years old and under as well as non-swimmers aged 11 and under must be accompanied and must remain within arm's reach of the accompanist at all times.

  2. Children 11 years old and under must be accompanied on pool grounds. The person who accompanies a child 11 years old and under must be at least 14 years old.

  3. Children who are not toilet trained must wear a water diaper.

  4. Swimming is prohibited to anyone suffering from skin lesions and/or a contagious/infectious disease.

  5. Our lifeguard team reserves the right to mandate the use of a life jacket for any patron if deemed necessary. If the patron is 11 years old or under, their guardian must be in the water with them and always maintain no more than arm’s length distance. This also applies to children registered in camps or Youth Club.

  6. All patrons must shower before entering the pool.

  7. No running on deck

  8. No diving in the shallow end of the pool.

  9. No pushing, dunking or rough housing on deck or in the pool.

  10. Somersaults, back or inward dives are prohibited.

  11. Breath holding or voluntary hyperventilation for prolonged underwater swimming is prohibited.

  12. Water toys are only permitted at designated times and must remain in the shallow end of the pool.

  13. The Lifeguards on duty may allow the use of balls belonging to the pool and/or a water polo net at certain times. However, they reserve the right to remove those items at any point.

  14. No glass containers are permitted on pool grounds or in the locker rooms.

  15. Food and refreshments must be consumed behind the white line surrounding the pool.

  16. Smoking as well as the consumption of drugs and alcohol on pool grounds is prohibited.

  17. Animals are prohibited on pool grounds.

These rules and regulations apply to all users. Failure to comply may result in expulsion from the pool. The lifeguards on duty may apply additional rules if necessary.

MAXIMUM NUMBER OF SWIMMERS: 513

Youth Club & Membership Cancellation Policy

Participants may cancel their registration at any time.

Refunds

If cancellation occurs before services begin, a refund will be issued.

If cancellation occurs after services have begun, Elm Park Pool may retain:

The value of services already provided; and

A cancellation fee equal to the lesser of $50 or 10% of the value of services not yet provided, in accordance with the Consumer Protection Act (Québec).

➡️ Refunds will be processed within 10 days of cancellation.

EPRA Privacy Policy

At the Elm Park Recreation Association, we are committed to protecting the privacy and confidentiality of our members' personal information, including photography. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our facilities and services.

  • Personal Information: We collect personal information, including but not limited to, names, addresses, contact information, and emergency contact details, when you register as a member of Elm Park Pool Association.

    Demographic Information: We may collect demographic information such as age, city of residence, and household composition for statistical purposes. This information may be shared with the city for planning and funding purposes.

    Photography: With your consent, we may capture photographs or videos during pool events and activities. These visuals may be used for promotional purposes on our website, social media channels, or marketing materials.

    Surveillance: For security purposes, there are surveillance cameras on site. Video footage may be recorded and reviewed only in the event of suspicious behaviour or incidents.

  • Membership Services: We use your personal information to manage your membership, provide services, and communicate with you about pool activities, events, and updates.

    Demographic Analysis: Demographic information may be used for statistical analysis and reporting to the city to improve community services and facilities.

    Promotional Materials: Photographs and videos captured during pool events and activities may be used for promotional purposes, with your consent.

    Security: Surveillance footage may be used to monitor and ensure the safety and security of our members and facilities.

    We will not, in any circumstances, share your personal information with other individuals or organisations without your permission, including public organisations, corporations or individuals, except when required by law. We do not sell, communicate, or divulge your information to any mailing lists.

  • City Authorities: Demographic information may be shared with city authorities for planning, funding, and statistical purposes.

    Promotional Purposes: Photographs and videos may be shared on our website, social media platforms, or marketing materials with your consent.

    Law Enforcement: Surveillance footage may be disclosed to law enforcement authorities if necessary to investigate suspicious behaviour or incidents.

  • Security Measures: We have implemented appropriate physical, technical, and administrative security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

    Retention: We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

  • Access and Correction: You have the right to access and correct your personal information held by us. Please contact us if you wish to review or update your information.

    Withdrawal of Consent: You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

  • Updates: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

  • If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@elmparkpool.com.

    By using our facilities and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

EPRA Security Video Surveillance Policy

  • The Elm Park Recreation Association Inc. (“EPRA”) uses security video surveillance in its overall strategy for the safety and security of EPRA employees, members, visitors, and property. Security video surveillance, when properly deployed, is effective in ensuring a safe and secure environment on the pool grounds both during and after opening hours.

    In the event of an incident of concern, the EPRA may use security video surveillance recordings to assist with the investigation and resolution thereof, and to assist with responding to requests from law enforcement that are for evidentiary or investigative purposes.

    Although the Google Nest video cameras installed on the pool grounds are capable of audio recording and facial recognition, these features have been and will remain deactivated.

  • The field of view captured by cameras is determined based on reasonable and justifiable grounds for the provision of safety and security. Security video surveillance equipment is not positioned in a manner that allows viewing into areas where individuals generally have a higher expectation of privacy, such as washrooms. Furthermore, there are no video monitors in the pool are that would enable viewing of the images captured by the cameras.

  • Clear bilingual signs advising the presence of video surveillance are placed in plain view within the pool premises.

  • Security video surveillance at the pool entrance, in the Oasis (canteen), and in the pump room will be in operation at all times to monitor entries and exits in the event that unauthorized individuals are present. The remaining cameras covering the pool grounds will be in operation only after opening hours to provide a record of any trespassing and ensuing damage to pool property that might occur.

  • Security video surveillance recordings shall be retained for 30 days from the time of collection. The recordings will automatically be deleted after the 30 day period. EPRA shall not retain security video surveillance recordings beyond 30 days except in circumstances where the EPRA has created a record in accordance with this Policy, including in response to a request for disclosure or retention.

  • Security video surveillance records shall only be created in respect to security and safety incidents, or in response to a request for preservation or disclosure. Records shall be logged and retained for one year.

  • Access to security video surveillance records shall be restricted to the EPRA President and Vice-President jointly for purposes that are consistent with this policy. A member volunteer with the necessary technical expertise has been designated by the President to assist the EPRA regarding the installation and proper operation of the surveillance cameras.

  • If you have any questions, concerns, or requests regarding this Security Video Surveillance Policy, please don’t hesitate to contact us at info@elmparkpool.com.